Detection of errors in the layout design of websites for mobile devices based on capturing user behaviour

Abstract

Smart mobile touch devices with a small screen such as mobile phones or tablets have become part of everyday life. These devices are taking over conventional personal computers and are increasingly used for accessing web-content. For website developers it is a new challenge which brings issues in the development strategy, because PCs are used differently than mobile touch devices. Adapting web design for every device has become a necessity and a responsive web-design has become standard for every newly developed website. Even if the website development is driven by best practices and developer`s experiences, issues that decrease user experience (UX) on the specific device still exist. This paper presents architecture for capturing user behaviour, followed by a statistical evaluation process which helps to detect errors in the layout design of websites. Information on website use is gathered from real users. Evaluated data is used as feedback for UX-designers who can improve web-design for specific devices and increase user experience.