Zdrojový dokument:Scientific papers of the University of Pardubice.
Series D, Faculty of Economics and Administration.
24 (2/2012)
ISSN:1211-555X (Print)
Abstrakt:
In the current knowledge economy the workers are the key competitive advantage and their knowledge is the most important asset in the various business processes. If people leave the organization they will take their knowledge with them and it can jeopardize the quality of the processes. This paper focuses on the topic of
the ensuring the knowledge continuity as a tool for fluent improvement of processes in
organizations. The processes and the areas were identified within the organization by means of induction. The processes are improved by using the knowledge continuity management. The benefits of the processes were measured by quantitative research, by using the questionnaire survey in organizations in the Czech Republic. One of the
conclusions of the paper is that with correct knowledge continuity the quality of the
processes in the organization can be increased together with the performance.