Abstrakt:
Process management is a necessary form of long-term maintenance of the company
on the market. Searching of reserves in the process and finding elements to continuous
process improvement is the cornerstone of process management. Process owner is responsible
for the quality of output and the efficient performance of the process, thus he or she has the
power to manage the process, monitors and evaluates the performance of the process, solves
problems and is responsible for systematic process improvement. But if the process is the
responsibility of the parent company (for transnational companies), or the process is the
responsibility of third parties (for outsourced activities), then the process improvement is
loaded with diversified competencies of stakeholders.
